What order data can be changed when editing a pending order?

When editing a pending order in Magento, you are allowed to change the address and contact information associated with that order. This flexibility is essential, especially in situations where a customer may need to update their shipping address or correct any errors in their contact details before the order is processed or shipped.

Changing the address ensures that the delivery is made to the correct location, which is vital for customer satisfaction. Additionally, updating contact information can help ensure that the customer receives important notifications related to their order, such as shipping updates or any required follow-ups.

Incorporating the ability to modify this information in a pending order supports a better customer experience, allowing for greater accuracy and communication between the customer and the store.

The other options represent different aspects of order data that cannot be altered in a pending status. For instance, changes to the payment and shipping methods usually require the order to be in a different state or involve specific conditions, while modifying order items could disrupt inventory levels or ordering processes. Therefore, the correct focus is on the more customer-centric aspects of address and contact information.